Hotel Perla Dubrovnik

COVID-19 INFO

Hotel Perla Dubrovnik

COVID-19 INFO

Hotel Perla Dubrovnik

COVID-19 INFO

Hotel Perla Dubrovnik

COVID-19 INFO

Terms and conditions

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TERMS AND CONDITIONS

GENERAL INFORMATION
Sagena d.o.o.
Hotel Perla
Šetalište kralja Zvonimira 20, 20000 Dubrovnik
OIB:06194336416
info@perla-dubrovnik.com
+38520438244
GENERAL CONDITIONS
Hotel Perla, hereinafter referred to as the Hotel, markets and sells hotel services according to the published information, description, schedule and valid price list, and in accordance with the confirmed reservation/concluded contract, in its own name and for its own account. An agency or a tour operator can appear as the customer of the service for the end user, and the provisions of the general terms and conditions apply to them as intermediaries. By sending a reservation request, you confirm that you are in agreement with the Hotel’s General Terms and Conditions, and the same becomes a legal obligation. When providing services, the Hotel applies the rules prescribed by house rules, hotel and hospitality regulations, and in accordance with the valid positive legal regulations of the Republic of Croatia.
  • A valid credit card is required to guarantee your reservation.
  • Check-in to the facility is possible after 2:00 p.m. on the day of arrival.
  • Check-out from the facility must be done by 11:00 a.m. on the day of departure.
  • If you want to change or cancel a reservation, you can make changes online, in accordance with the Reservation Cancellation Terms.
PRICES OF SERVICES
The valid price of the service is specified in the offer obtained through the Online booking system or the reservation department. Contracted services cannot be combined with other promotional offers or packages, unless otherwise agreed. In case of any changes or deviations from the reserved services, regular prices will be charged. Refunds are not possible for unused services. All types of special services that are not included in the price are paid for by the guest and must be ordered when making the reservation or upon request on the spot. Prices in euros are informative. The reservation system applies the daily best prices of Hotel Perla. Note: The hotel is subject to VAT, and the requested prices include VAT.
CATEGORIZATION AND DESCRIPTION OF THE OBJECT
The accommodation facilities and services offered are described according to the official categorization of the Republic of Croatia. The hotel does not assume responsibility for oral or written information that is not in accordance with the description of the services and the facility itself in the published programs, and which was obtained from a third party. The hotel is not responsible in case of incorrect data provided by business partners.
ACCOMMODATION
The room schedule is determined by the hotel reception. If the guest has not expressly agreed on a room with special features, he will accept any officially registered accommodation unit for rent in the facility described in the catalog and price list. Accommodation in the room is not possible before 2 p.m. on the day the service begins, and it must be vacated by 11 a.m. on the day the service ends.
CANCELLATION CONDITIONS
If the guest cancels the reservation:
  • If the guest cancels the reservation up to 7 days before arrival, no cancellation fee will be charged.
  • If the guest cancels the reservation up to 7 days before the arrival date, the full amount of the reservation will be charged
  • In case of no-show, the full amount of the reservation will be charged
If Hotel Perla cancels the reservation:
In case of cancellation of the reservation by the hotel, it is obliged to find and offer replacement accommodation of the same or better category in the same area.
TERMS OF PURCHASE
These conditions determine the procedure for making reservations, additional hotel services, payments, and complaints about products or services offered on these pages. www.hotelperladubrovnik.com Internet pages can be used for your private use without any fees for use, and according to the following conditions and rules. The seller is Hotel Perla, and the buyer is a visitor to these pages who fills out the electronic booking order, sends it to the seller and makes payment via credit card or on the spot upon arrival.
ORDERS
The customer orders hotel services via an electronic order form or by phone. Any person who electronically orders at least one service, i.e. makes a reservation, fills in the required information and sends the order, is considered a customer. All prices expressed in Croatian national currency, Euro (eur) plus VAT.
PAYMENT
The ordered products or services are paid for online or on site with one of the following credit cards: Mastercard, Maestro or Visa.
COMPLAINTS
The guest has the right to complain due to unfulfilled contractual service or dissatisfaction. The guest is obliged to submit a written complaint to the Hotel, and it will not be taken into consideration within 8 days. We emphasize that it is in the interest of the guest to act in good faith and express his will to resolve the complaint during the trip and send his written complaint to the service provider on the spot (reception or travel agency at the destination) and request written confirmation from the service provider that he has received the complaint. Each guest – contract holder submits a complaint separately. The hotel will not consider group complaints. The hotel is obliged to provide a written solution to the complaint within 15 days of receipt of the complaint, in the manner in which the complaint was received (by email, mail or personal delivery, which will be answered by a written shipment with a return receipt). The hotel will handle only those complaints for which the traveler provides proof that he sent a written complaint to the service provider on the spot and that the cause could not be eliminated on the spot. If, due to the fault of the hotel, part of the services were not performed, the guest has the right to compensation in the amount of the actual value of the unused services and cannot include already used services or the entire amount of the reservation. In the case of a dispute related to the contract on online sales and online services, the consumer can file a complaint, or start a procedure for online dispute resolution via online dispute resolution platforms available at the following link: http://ec.europa.eu/consumers/odr/. Until the hotel decides on the passenger’s complaint, the guest renounces mediation by any other person, judicial institution or providing information to the media.